It was a Saturday Morning, We generally Wake-up late by 8:30-9:00 AM. And Clock runs faster than other days.
It was 10:00 AM when We could have finished up with News paper & Tea and some plays with kids.
Mobile rang and it was a transporter who had brought a By Air shipment from Chennai to Mumbai and yet not cleared due to some N-form issues ( A Document needs to formalize).
He called me up to arrange some more documents to present to the authority to get this shipment cleared.
First I had shouted up on him that Why did he not ask me this yesterday itself as I had given him all the required documents in previous morning and my central team had confirmed that assurance received for clearances & delivery by the same evening.
10:15 AM; I could be able to send required documents to that transporter by E-mail and called-up him back to ensure the clearance and to deliver it by 12:00 PM to Warehouse at Bhiwandi ( I was aware that in practical, I am asking the moon, To close with Airport authority & Then check post of BMC is not that easy in the Mumbai however all the systems are automated & computerized now). Only pro activeness can avoid delays which is missing at all levels as I sense nowadays.
This call disturbed me as some of the business commitments were there to meet by this Stock. I called first to Business Spoc as deviation was foreseen. It was 10:30 AM.
Just after I called to Central coordinator to check with who had committed and passed the wrong commitment yesterday and to share the sensitivity of this transaction to expedite now. But call remain unattended.
I kept waiting for revert, on an interval, I called to his manager and briefed the matter and he assured to get a call back, It was almost 11:30 AM. Central coordinator called me up perhaps after getting call from his Manager and assured to check, expedite & confirm back.
It was 12:30 PM; I called-up transporter’s team at Local level if shipment has moved by now. He was helpless with process and was waiting in queue with a loaded vehicle and submitted papers. I again called up to Business spoc to share the status perhaps by 01:00 PM.
All of the family member were ready by now and were looking if I could start for my routine of bath, prayer & lunch. I could make it by 2:00 PM and my house maid was staring if I could finish on time as She was waiting to clean up that room. My home is small so my drawing converts from dining to kids room & to bed room for noon time.
By 4:00 PM; Again I called up to the transporter where if his vehicle had released from airport & found him waiting at check post now. Power cut was first and now the systems were running slow for two hours at BMC Check post so Vehicles were in long queue. Not sure about all truths.
Again I called to Central coordinator if he had received any update by now but remained unanswered. It was 4:30 PM by when again I called to transporter, same hang on check post, I have asked if officer is ready to clear on manual basis, He took driver on call where He shared that Manual clearance is already given but he is waiting for computer receipt. We mutually agree to clear on manual paper and to collect Computer generated print in return.
Finally Material reached by 5:30 PM at Bhiwandi and now started to chase customer if He is ready to accept late in the evening as again the material had to cross another check post. Customer politely said why you all are worried so much, I will take that on Monday, no hurry. Urgency was in last three days which already had passed.
Kids had woken up from their second sleep by now and were staring. My 4 years old son asked humbly, “ Papa is that same thing has got resolved by now you have been struggling since morning.” And wife added It’s only one thing in his job gets stuck each Saturday and sufficient to know in how systemic environment papa works.
I smiled, and took a long sip of the tea. They are right by their logic but often life is also the same, sometimes takes multiple efforts for same goal and sometimes doesn’t respond to our wish as It must have busy on something much urgent.
God bless All!